ACA Research - Case Studies

Our successes and stories



Animal Health

A client with a market leading product that was losing its voice in a rapidly changing marketplace. See how we helped them to understand and leverage from this new market dynamic to strengthen and communicate their point-of-difference.

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Our client was looking to introduce a new specialist therapy into a generic filled category within the Australian hospital sector. See how we helped them establish where the greatest opportunities lay.

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See how we provided understanding of how different vehicles are used across a range of different road conditions to underpin portfolio development for our client.

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We are undertaking a long-term program of ‘market metric dips’ and insight generation across key aftermarket audiences for a major automotive client.  See how we are rolling this out.

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B2B Fieldwork

See how our team of dedicated interviewers were able to access a niche industry sector, providing real insight to our client.

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Mystery Shopping

Our program of undercover shopping missions across dealership are helping our client identify key training needs and activities to create a great customer experience.

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Automotive CX

A leading automotive retailer wanted to understand the customer experience across its network of stores and website and benchmark and track performance against agreed standards on an ongoing basis.

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Organisational Auditing

See how our dedicated B2B team undertook a company-wide audit of key operational practices to help the client understand and address key issues preventing sustainable growth.

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Industry Thought Leadership

See how we helped our client, a ‘big-4’ Australian bank build understanding of the Australian Retail Sector and their online readiness to support their customer communication strategy.

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Customer Experience Thought Leadership

Our client wanted to understand how different organisations are managing to put the customer at the heart of their business. Knowledge, that could then be translated to insight to support other Australian businesses.

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Business Thought Leadership

Our client wanted to build better understanding of the attitudes of CFOs across major Australian organisations towards key societal and technological factors that could disrupt their business and how they are addressing these challenges head on.

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Playing To Win With Financial Services

Our client identified a number of high growth industry verticals and required insights for each sector about the business and financial needs of customers in order to achieve acquisition and retention goals.

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